The Challenge of Change Management
Addressed the challenges of tracking company content changes, previously managed through an inefficient CSV system, by developing a change management system with a change log.
This new system allowed for effective tracking and monitoring of changes, improving error reduction and vendor oversight.
Working in Parallel with Development
This expansive, 2+ year project involved parallel design and development, requiring rapid iteration, close collaboration with development teams, and consistent communication with stakeholders.
Lo-fi Designs
Mid-fi Designs
High-Fidelity
Analysis of Current Systems
Our content management team struggled with inefficient workflows, requiring access and login to 8 separate applications. I ran workshops with the team to understand their workflows and identify challenges.
Created process maps to help architect our technical plan and drive UX strategy alignment.
Consolidate and optimize our content management system workflows
Objective
Eliminate bottlenecks by designing a content management system that significantly reducing time-to-publish.
Project Impact
-67%
Operating Time
Reduced the time it takes to change company content.
3x
Data Speed
Database architecture updates improved overall speed of system.
1
Management Tool
Eliminated redundant data and reduced maintenance with tool.
+120
Time to Publish
Site data is now more timely and reliable, with updates every hour.